Dogopay Refund Policy

1. Introduction

At Dogopay, we strive to ensure that our users have a seamless experience with our digital wallet services. If you encounter any issues or are dissatisfied with a transaction, we offer a refund policy to address such situations. This policy outlines the conditions and procedures for requesting and processing refunds.

2. General Refund Conditions

Refunds are subject to the following conditions:

Eligibility: Refund requests are only eligible for transactions that meet the criteria set forth in this policy. Refunds are not available for transactions deemed final or non-refundable under certain circumstances.

Timing: Refund requests must be made within 14 days of the transaction date. Requests made after this period will not be processed.

Transaction Status: Refunds can only be processed for completed transactions. Pending or failed transactions are not eligible for refunds.

3. Refund Scenarios

A. Incorrect Transactions

Description: If a user believes a transaction was processed incorrectly (e.g., incorrect amount, duplicate payment), they may request a refund.

Procedure: Contact Dogopay Customer Support with the transaction details and proof of the error. Our team will review the request and, if valid, process the refund to the original payment method.

B. Unauthorized Transactions

Description: If a transaction was made without the user’s authorization, such as fraudulent activity or account misuse, a refund request can be submitted.

Procedure: Report the unauthorized transaction to Dogopay Customer Support immediately. Provide any relevant information and evidence. Dogopay will investigate and, if the claim is substantiated, refund the amount.

C. Service Issues

Description: Refunds may be requested if there are issues with services provided by Dogopay that are not resolved to the user’s satisfaction.

Procedure: Submit a refund request through the app or via Dogopay Customer Support. Describe the issue and provide any supporting information. Refunds will be reviewed and processed based on the nature of the service issue.

4. Refund Process

Request Submission: Users must submit refund requests through the Dogopay app or contact Customer Support via email or phone.

Review and Verification: Dogopay will review the request and verify the eligibility according to this policy. This process typically takes [5-10] business days.

Decision: Users will be notified of the refund decision. If approved, the refund will be processed to the original payment method or Dogopay wallet balance.

Processing Time: Refunds typically take [5-7] business days to appear in the user's account, depending on the payment method and financial institutions involved.

5. Non-Refundable Transactions

The following transactions are generally non-refundable:

Fees and Charges: Any fees or charges incurred as part of the transaction process (e.g., transaction fees, service fees) are non-refundable.

Gift Cards and Prepaid Cards: Purchases made with gift cards or prepaid cards may not be eligible for refunds.

Special Promotions: Transactions made using promotional codes or discounts may have specific refund conditions that are outlined in the terms of the promotion.

6. Contact Us

For any questions or concerns regarding refunds, or to submit a refund request, please contact dogopay Customer Support:

Email: support@dogo-pay.com

Phone: +2348135633027

App: Use the in-app support feature for immediate assistance.

7. Policy Changes

dogopay reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website or within the app, and the updated policy will be effective immediately upon posting.

8. Conclusion

Thank you for using Dogopay. We are committed to providing excellent service and support. If you have any issues with your transactions, please do not hesitate to reach out to us for assistance.